Customer reviews

These are the reviews of our guests about our hotel:

Excellent

Excellent quality and service. Hotel Infanta Mercedes is perfect for a short stay in Madrid. Easy access to the city's attractions, and yet with an 'away from the madding crowd' ambience.

Michael Bailey
24-Nov-2025
Excellent

El personal mu atento y educado. Las habitaciones muy limpias y confortables.

Hotel guest
15-Nov-2025
Very good

Clean and efficient

Hotel guest
28-Oct-2025
Very good

Good location, clean, friendly personal, rather quiet, all necessary items available, Price/quality OK

Hotel guest
16-Oct-2025
Excellent

5 star .Staff friendly. Hotel spotless.Breakfast excellent. Value for money brilliant

Hotel guest
25-Sep-2025
Excellent

Great hotel and service, I strongly recommend it!

Hotel guest
28-Jul-2025
Excellent

I only stayed one night while in transit. The reception were very polite and helpful. My room was very clean and adequately equipped. I was assisted with recommendations for getting a bite to eat and offered assistance for a taxi to the airport the next morning

Hotel guest
25-Jul-2025
Excellent

Loved it ! Great stay, good location, good staff !! Just a bit noisy though. we loved the breakfast !

Hotel guest
6-Jul-2025
Excellent

I have now visited the hotel 3 to 4 times and I have to say the price-performance ratio, the location of the hotel can only be described as very good, which is also very good and what you also have to mention is the great breakfast. So, when I come to the topic of price performance. Of course, you can't expect the rooms to be furnished like a boutique hotel. But it is absolutely clean The rooms are well maintained. The setup is therefore normal. Just not high quality, but. I have to be honest, if you want that, I think you have to spend twice the price in Madrid.

Hotel guest
3-Jun-2025
Excellent

Very good hotel and good hospitality I had best experience with them when I stayed during my travel for two days in Madrid

Hotel guest
2-Jun-2025

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